If you received a confirmation that your order has been processed on-screen immediately after submitting your order, as well as an email confirmation in your email box, your order was received and is being processed.

If you did not receive a confirmation email, there are a few reasons why this may have happened:

• Your order has not been completed and is still sitting in your shopping cart.
• You may have typed your email address incorrectly.
• You have a spam blocker that is prohibiting confirmation emails from being received.

Creating your own online account is a simple and easy way to manage your personal information and keep track of all your previous orders. You can access your account with your email address and password.

You can also:

• View special offers and other content only available only to registered users!
• Save time during checkout with your default billing and delivery information already there!
• View the status of your pending orders and track your packages. Plus, view the details of previous orders!
• Please note that your information is stored on a secure server

As part of the user registration process, you will be asked for the following information:

• Your email address
• A password
• Your contact phone details
• Your default billing and delivery information
• If you would like to be included in receiving our electronic newsletter

You can remove your personal information from CatFood.com.au by contacting our customer service department using one of the following methods:

Email to: deletemyaccount@catfood.com.au
Telephoning: 1300 137001

To access your account information or to place an order your must log into CatFood.com.au with your username and password.

Your username and password protect you against unauthorised access. You may, and we recommend that you do, change your password regularly.

During the checkout process CatFood.com.au uses a SECURE CHECKOUT process. The SECURE CHECKOUT uses Secure Sockets Layer which encrypts your personal information and credit card details before they are transmitted via the web. This ensures that your personal information cannot be read by others or tampered with en route.

No problem!

To reset your password, follow the simple instructions below:

• Click => "Password forgotten"
• Enter your email address and click on the “Continue” button on the far right of the page.
• Your password will now be emailed to you.

Sorry, we will not give passwords over the phone, nor will we email them to a different email address than the one used to register your account.

More information about Privacy laws and the National Privacy Principles is available from the Federal Privacy Commissioner at www.privacy.gov.au

Contact us. for further details.